Claims

While we hope you don’t need to call us, should you ever need to make a claim, this is when our staff really shine. Our goal is to help you every step of the way, hopefully remove some of your stress and be your advocate until your claim is settled.

We are here to help, get you answers and provide you the advice you need, right when you need it.

Before you begin, you’ll need:

Your policy number (or your phone number if you don’t have your policy number handy)
As many details as possible regarding the incident
A police or fire department report (if one was made)

Talk to your Claims Representative

Monday to Friday – 9 am to  5 pm
1-800-516-6276

After Hours Contact Information

We highly recommend you consult with your account manager before reporting your claim but if it is an emergency or happens after hours and needs immediate assistance your insurance company is available 24 hours a day.

Aviva: 1-866-692-8482
Chieftain: 1-800-661-5522
Dumfries Mutual: 1-800-235-8784
Echelon: 1-866-931-0570
Gore Mutual: 1-800-265-8600
The Guarantee: 1-888-998-1872
Intact: 1-866-464-2424
Jevco: 1-866-864-1112
Heartland Mutual: 1-800-265-8813
Pafco: 1-800-387-0462
Pembridge: 1-800-387-0462
Portage Mutual: 1-800-340-2439
Travelers: 1-800-661-5522
Wawanesa: 1-800-641-7988
Unica: 1-866-864-1113